Lantech Longwave’s AI virtual assistant solutions are based on state-of-the-art conversational artificial intelligence platforms, chatbots, voicebots and virtual assistants to ensure a fast and responsive customer care experience. These automated tools use Neural Networks, Machine Learning, Deep Learning, Grammars, NLP (Natural Language Processing) and Keyword-based Systems to analyse the message and understand the user’s intent.
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Virtual assistant
Lantech Longwave’s Virtual Assistant is capable of much more than answering FAQs and providing general information.
With our Mercury’s Virtual Assistants you can:
- Make reservations and manage appointments
- Make payments
- Do self-assessments and enter data
- Get information about shipments, tickets and complaints
- Triage incoming calls without a prerecorded menu
Chatbot and Voicebot
Lantech Longwave’s Chatbot and Voicebot service can be customised for different scenarios and can be integrated with all channels and services provided by human operators. This single-engine and single-database solution can be accessed via phone (speech recognition, chat, email and social media).
AI platforms
Lantech Longwave’s Mercury platform enables the integration of conversational Chatbot and IVR services developed by Italian companies, as well as cloud-based tools developed by major international players, such as AWS, Google, and Microsoft Azure, with vertical solutions.
What is more, the platform uses proprietary Bots that were developed in collaboration with the AI Lab of the University of Parma.
Contact Center & Artificial Intelligence
When it comes to Contact Center, Lantech Longwave chooses the most suitable AI technology for your specific needs, taking into account the resources available.
We work in close partnership with our customers to develop and deliver intelligent Bots that can cater to any scenario.
