Mercury is Lantech Longwave’s Contact Center platform offering modularity and scalability. It seamlessly integrates voice, video, and data management, encompassing ACD, IVR, with automatic access to CRM and ERP customer records, Chatbot, IVR BOT, TTS, and ASR. The platform boasts advanced outbound capabilities, “callmeback” functionality, Social Network integration, and supports hybrid architectures and remote work.
Crafted to enhance efficient Customer Service across various scales, including globally distributed operations, Mercury enables the selective activation of each module for individual operators based on the specific services they manage.
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Omnichannel capability
Lantech Longwave’s Mercury platform enables the comprehensive management and integration of all channels, ensuring a top-notch user experience.
Depending on specific Customer Care scenarios and services, the platform is customised to the unique context and requirements of individual operators, facilitating the management of synchronous, semi-synchronous and asynchronous communication modes.
Cloud
Lantech Longwave’s Mercury platform offers versatile deployment options, supporting usage in both cloud and on-premise environments. It provides various modes, including SaaS in the Cloud, Private Cloud, on-premise, and hybrid configurations.
Integration with CRM - ERP
The Mercury solution by Lantech Longwave is seamlessly integrated with leading market brands through API/SDK. Additionally, it can be seamlessly integrated with proprietary software systems using connectors developed as part of specific projects.
