LION® PRO Network & Security

The LION® PRO Advanced Proactive Monitoring service uses advanced technologies to constantly and proactively monitor your IT infrastructure.

This service promptly detects any failures or malfunctions before they can cause interruptions or operational problems.

The LION® PRO Incident Management service is designed to address incidents in the fastest and most efficient way possible.

The NOC Team promptly responds to incidents by adopting standard procedures to minimise the impact on business operations and ensure business continuity.

The LION® PRO Change Management service ensure that any changes to the IT infrastructure are managed and implemented in a highly efficient, well-structured and secure manner.

Each change is made according to standard procedures in response to a technical problem or implemented proactively to ensure the highest level of performance at all times.

LION® PRO includes a comprehensive network and security configuration management service to ensure the full-scale protection and stability of your IT infrastructure at all times.

As part of the LION® PRO Troubleshooting & Escalation service, the NOC Team analyses complex technical issues and takes action by adopting the most appropriate remediation steps.

The service may also include generating an escalation to the Vendor, as and when needed, to achieve greater efficiency in incident resolution.

LION® PRO Reporting service provides periodic reporting on the status of your IT infrastructure, based on detailed information on systems performance, any critical issues and the measures taken to resolve them.

The service is highly customisable to your specific needs.